+ Bind a deviceMAC + the Server Password set on the gateway
–Devices online
–Devices known
–Open tickets
–Apps connected
–Server IP
🔌 Why can't the app connect?Paste the Mac Address from the app's Network Settings screen — this works even for a gateway that has never appeared here
🏢 TIS Studio siteWhat the site's owner lets TIS support do at gateway
Devices by client
Status
Client / Site
Owner
MAC
IP address
Last seen
Password
Returns (RMA)
Raise one from the 📦 on a device row, or for a product with no gateway:
ID
Status
Item
Fault
Warranty when raised
Updated
Downloads
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Ask the manuals
Answers come only from the TIS manuals, datasheets, training scripts and the Tanda fire catalogue, with the page cited. If nothing covers your question it says so rather than guessing.
Tickets
Raise one from the 🎫 on any device row — it captures that device's state, alerts and bus traffic.
ID
Status
Priority
Title
Device
Assignee
Updated
Recent alerts
Event
Client
MAC
When
Connected apps
Status
App (IP:port)
Controls device (MAC)
Last seen
Distributor ▸ Dealer ▸ Client
Accounts
Username
Role
Parent
Name
Email
Alert webhook
My account
Password
Everyone is issued a generated password — change it to something only you know.
Email
Where a password-reset link would be sent. Without one, only another admin can get you back in.
Alert channel
Offline alerts for the devices you own are sent here.